To secure a booking a non-refundable deposit of 20% of the total fee will be charged.
The total amount will be due 30 days prior to the start date of the hire period.
Payment must be made by bank transfer.
2. Cancellations and Amendments
All cancellations must be made in writing via email to (firstname.lastname@example.org) within 30 days of the hire period. The written notice made via email the CANCELLATION in the subject line. If the deadline is missed your request to cancel may not be processed and you may not receive your deposit back.
If you cancel more than 30 days before the agreed hire date you will receive a 80% refund. If it is between 14 and 30 days before the agreed hire date you will receive 50% of the full hire charge back. The 20% deposit is non-refundable. 14 days or less prior to the agreed hire date there will be no refund. Amendments to orders can only be made before the final installment is paid.
3. Equipment Hire
Our items have been previously used, and there may not be in perfect condition. Rust, stains, fraying or fading may occur due to their nature. Once items have been delivered it is your own responsibility to review each item and sign the delivery note to confirm you are satisfied with their condition upon arrival.
Items are the sole responsibility of the client while on hire. Unattended items remain the responsibility of the client during the hire period. You will be liable to replace them withnew, like for like items if they are lost, damaged or stolen. We strongly recommend that you take out event insurance so you are covered if anything should happen to the items hired. Items are assessed before and after hire.
We take no responsibility for any injury or damage our items may cause to persons, objects or premises while the items are signed out to you.
If an item is damaged so it is no longer able to be hired it will be classed as broken. In the instance where an item is made up of a number of individual pieces and one of those pieces is broken or lost, the cost of replacing that item will be required. You will be informed of this cost within 14 days after the event.
If, for circumstances beyond our control, an item you have hired is no longer available we will inform you and try to match your item like for like. If you are unhappy with our choice a refund for that item will be made to you.
4. Delivery and collection by us
When we deliver items we unload them from our vehicle to a designated area discussed on arrival. It is your responsibility to move them to your desired location. There are certain hire items that we will set up for you such as the tents, picnic benches and picket fencing. All other games and props are based on a dry hire basis so will need to be set up by yourselves unless otherwise agreed prior to your hire period.
Collection points must be pre-arranged and must be somewhere with good vehicle access. If your venue has difficult access and items are not packed away ready for transportation and returned to the pre-arranged collection point, you will be liable to the partial or full loss of your security deposit. (Please note waiting until the driver has arrived to collect items before moving them to the collection point is acceptable, and in poor weather, preferable).
Please allow one hour to check and sign for all items being delivered. We must have a name and at least two contact numbers for the person who will be signing for the items at least 7 days prior to the delivery date. If that person will not be present when the items are returned to us, they must provide a name, address and two contact numbers of the person who will be present.
We will arrive to collect the items at a time agreed by you and us within the 48-hour hire period. Please ensure all items are ready to be collected and in their designated collection point.
You may collect smaller items in person from our base however this is only through prior discussion with us. You are responsible for all safe transit and heavy lifting of all items.
Delivery & collection quotes are quoted for one delivery person only to help keep transport costs to a minimum. Therefore you will need to arrange help with unloading and loading. If you prefer though, we can offer an additional driver’s at an extra cost.
Your delivery & collection quote is based on having parking for Luton sized van(s) and easy access to a ground floor drop-off and collection point no more than 25 meters from our van(s). Most of our furniture is solid wood, large and heavy and takes time to unload and load. If there are any restrictions or obstacles like parking, steps, stairs or lifts to negotiate please let us know as this can affect our timings and the accuracy of this delivery quote. If you haven’t warned us in advance and we incur significant delays you may be charged.